Terms and Conditions

JD Sports Fashion NZ Pty Limited (Company Number 8114589) 

Terms: Sale of Goods – Online 

www.jdsports.co.nz

IMPORTANT: PLEASE READ 

We draw your attention to these terms which apply whenever You buy goods from Us online. Please read them before You proceed to make Your purchase because they explain important information about the basis on which We will sell goods to You.


By placing an order You agree to be bound by these terms.
You should print and keep a copy of these terms for Your records. 

In these Terms:

"Website" means Our website at www.jdsports.co.nz 

"Goods" means the goods which We will supply to You in accordance with these Terms. 

"Order" means an order which You place with Us detailing the Goods You wish to buy from Us. 

"We/Us/Our" means JD Sports Fashion NZ Pty Ltd (Company Number 8114589) 

"You/Your" means you, the person using Our Website and/or buying Goods from Us.

1. HOW THESE TERMS APPLY 

1.1 The Terms in Section A explain how Our Website must be used. They apply to All users of the Website. Section B also applies when You buy Goods using the Website. We may amend the Terms from time to time and you are advised to check them regularly for any changes which We make. 

1.2 When You use the Website, We may gather information about You and Your visit to the Website. Information about this can be found in Our Privacy Policy which forms part of these Terms. The Privacy Policy and these Terms together govern Our relationship with You and form the contract between Us ("Contract"). 

Section A: Terms of Website Use

2. ABOUT THIS WEBSITE 

2.1 This Website is aimed at people who are consumers. The information on this Website is in English; all communications shall be in English, and the Website is designed to comply with New Zealand law. We may restrict access to some parts of the Website to users who have registered with Us. 

2.2 This Website is operated by JD Sports Fashion NZ Pty Limited, a company registered in New Zealand, Company Number 8114589. Our registered office address is Level 12, Otago House, Cnr Moray Place & Princes Street, Dunedin, New Zealand, 9016.

3. OUR RIGHTS IN THE WEBSITE

The copyright and other ownership rights (known as "Intellectual Property Rights") in this Website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by Us or Our licensors. You must not yourself or allow anyone else to publish, copy, distribute or modify any of the content of this Website (© JD Sports Fashion Plc 2017. All Rights Reserved.) Anyone may view this Website and print pages from it for personal use only, for browsing Our products and placing an Order with Us. Any other use is strictly prohibited without Our prior written consent. You must not make any copy of any material from the Website for any business related use whatsoever. 

You must not in any way copy, reproduce or use any trademarks, logos or brand names which appear on the Website. Linking to Our Website on other websites is at Our discretion and We may require that You stop providing links to Our Website at any time. 

We may use any information which you upload to Our Website as We decide and We may also disclose that information to a third party.

4. WEBSITE CONTENT 

We have taken great care in compiling this Website but neither We nor Our directors, employees or other representatives or any other companies within Our group of companies will be responsible for any damages, losses or costs however they arise as a result of Your use of or reliance on the Website. Although We aim to provide information which is accurate and up to date, We do not guarantee to do so. You are responsible for making sure that Your reliance on this Website is suitable for Your own purposes and the information which We provide is not intended to be advice which You should rely on. The information contained on this Website is provided on an "AS IS" basis and We exclude all warranties and representations of any kind with respect to this Website and its contents to the fullest extent which the law allows. 

We may change, remove or in any other way adapt the content of Our Website at any time and without advance notice. 

We may provide links to other websites. If we do this, those links are provided for Your convenience only and We cannot be responsible for the content or availability of those websites or Your use of them. 

We do not guarantee that this Website will always be available or be free from error, virus or similar. 

We are under a legal duty to supply goods that are in conformity with the Contract and we aim to ensure that the product images on Our Website are as accurate as possible but there may be slight colour variations between the Goods and the images shown online.

5. HOW YOU MUST USE THIS WEBSITE

Submissions or comments which are in any way defamatory, abusive, obscene, unlawful, sexist, racist or which may in any way cause offence to any person are strictly prohibited. You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this Website. 

All information which You submit should be accurate, truthful and should not be copied. 

You must use Your own identity at all times when using the Website and should ensure that all information which You provide is accurate and up to date to the best of Your knowledge. You must not use information about any other person except if You have their permission to do so. 

You must not corrupt the Website, flood it with information causing it to malfunction or use any features which may affect the Website such as any worms, viruses or similar harmful elements. The use of spam (that is, multiple, unsolicited or undesired bulk e-mails) is also forbidden. 

We will not be liable for any loss or damage which You suffer as a result of any harmful material infecting Your computer, data or other material due to Your use of Our Website. 

If You have a password as part of Our security procedures, You must treat that information as confidential and must not disclose it to anyone. 

We may refuse access to this Website to anyone who does not comply with these Terms. 

Section B: Terms of Sale

6. OUR AGREEMENT FOR THE SALE OF GOODS AND THE ORDERING PROCESS 

6.1 The Website displays Goods which are advertised for sale and gives information about them. By advertising Goods on the Website, We are inviting You to place an Order with Us. We sell Goods to consumers for private, domestic and non-commercial use only. If You place an Order, We are not obliged to accept that Order and the Contract between Us will only be formed if and when We accept Your Order. Neither submitting an electronic order form, nor completing the checkout process constitutes Our acceptance of Your Order. Our acceptance of Your Order and the completion of the Contract between You and Us will take place upon despatch to you of the Goods. You may include any number of items within a single Order, subject to any restrictions set out in these Terms or on the Website and each Order which You place will be a separate Contract between Us. We reserve the right to refuse to supply Goods to any person.

6.2 Any variation of the Contract must be expressly agreed between You and Us. 

6.3 The following paragraphs explain the process which You will need to go through to place an Order and how the Contract for the sale of Goods between us will be formed. This section also explains important information about payment and delivery. 

Step 1 - Choosing your Goods 

You can select a product for purchase by clicking on the item which You are interested in and then clicking on "Add to Basket". 

Step 2 –Reviewing Your Basket 

You can review the products which You have added to Your basket. You can change the contents of Your basket by amending the quantity of Goods You want to order (which may be subject to a maximum number of items, per size from time to time), removing any unwanted items by clicking 'Remove' and viewing the basket total value. You can also enter any promotional code which You may have. Entering a valid promotional code and clicking 'Redeem' will update the basket total. You can then continue shopping and adding to Your basket if You wish or if You don't want to buy anything else, go straight to the next step. 

Step 3 – Going to Checkout 

Once You have finished shopping, You can proceed to Checkout by clicking on "Continue" or by hovering over the basket icon in the top right hand corner of the page and then clicking "Checkout". 

Step 4 – Customer registration 

You will then be asked whether You are a guest or an existing customer. To register as a guest customer You will be asked to provide Your e-mail address. We will then store that information for the purposes of processing Your Order but it will not be recognised next time You visit the Website. Existing customers will be asked for a password and e-mail address to login, each time an Order is placed. Alternatively, you have the option to pay with PayPal at this stage by clicking on the PayPal link. 

Step 5 – Completing Your Address and Delivery Details

If You are a guest Customer, You will be given a list of delivery options. Once You have chosen Your option, You will be asked to enter Your delivery address or a town or postcode to find your nearest collection point. If You are an existing Customer, You will be shown a list of any delivery addresses You have previously entered. You will have the option of selecting the same address for Your billing address. Alternatively, on the next screen, You can enter a different billing address. You must provide us with the correct address details. We will not be liable for any delay to or failure of delivery as a result of Your failure to provide accurate address details.  

Step 6 – Your Order Summary and Payment Information

You will then need to choose Your payment method and enter Your payment details. Please check this information very carefully. You will then be given the option to save such details for Your next visit. If You are an existing customer and you have previously saved Your payment details, they will appear here. Your Order summary page will then appear in the right hand corner. This includes details of the Goods in Your Order. You should check the details at this stage very carefully as this is the final stage in the Order process at which You can correct any mistakes or change the Goods which You want to Order. You can do this by returning to the home page and completing the process set out above again. If You are happy with Your Order, click "Place Order & Pay".   

Step 7 – Placing Your Order 

By clicking on "Place Order & Pay", You are confirming that You have read, understood and accepted these Terms. At this point Your Order will be submitted to Us. 

Step 8 – Order Acknowledgement 

Once We have received confirmation that Your payment has been authorised, a screen will appear, thanking You for Your Order. You will be given an Order reference and an e-mail will be sent to You to acknowledge Your Order. It will confirm the Goods, price and any delivery charge. Print a copy of the Order acknowledgment and e-mail and keep them for Your records. Please note, Our acceptance of Your Order (regardless of the content of any emails we send you) will only take place on despatch of Your Order. 

6.4 We may refuse Your Order or cancel Your Order if we decide it is reasonable to do so which may include circumstances where: 

6.4.1 We are unable to obtain authorised payment or the payment process is incomplete; or 

6.4.2 We identify a product or pricing error on the Website; or 

6.4.3 You fail to meet any criteria for eligibility of purchase which We may impose and notify you of from time to time; or 

6.4.4 We suspect that Your Order is related to fraudulent activity; or 

6.4.5 You fail to submit all necessary and relevant details to allow Us to fulfil the Order; or 

6.4.6 Goods are unavailable or out of stock. 

6.5 We may contact You by telephone or email to verify details before We are able to process and despatch Your Order or We may be unable to accept it. For example, Wemay do this if Your Order is of particularly high value. 

6.6 The Goods shown for sale on this Website are intended for private, consumer use only. You must not purchase Goods for resale, commercial purposes, business use, or as part of a commercial enterprise. We reserve the right to limit the quantity or total value of Goods which can be included in an Order and to refuse, reject or cancel any Order where We reasonably suspect that the Order is a commercial order, bulk purchase, or purchase for resale. If the total value of Goods in Your bag exceeds the limit which We may choose from time to time, then We may contact You, refuse the Order, cancel the Order, or take any other steps reasonably necessary to protect Our legitimate business interests.

7. PRICE AND PAYMENT

7.1 Prices and delivery charges are as published on the Website when We accept Your Order. Prices include GST and are in New Zealand dollars. Delivery charges are shown separately. All applicable delivery charges are as stated on the Website at the time You place Your Order. The delivery charge for the Order is shown on the shopping basket page below Your chosen items. This means that if You order more than one item, there is no delivery charge for the additional items. 

7.2 Offers and promotions on the Website are subject to availability and We may change or withdraw them at any time and without notice. Nothing shall oblige Us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed. 

7.3 We must receive payment for the Goods in full before they are despatched 

7.4 We accept payment via Paypal, Apple Pay, Afterpay, Klarna, AliPay, WeChat Pay and most major credit and debit cards including Visa, Mastercard, Maestro, UnionPay, American Express. You must only use a card if You are the named cardholder. By placing an Order, You confirm that You are the authorised cardholder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, We will not accept Your Order and will not be liable for any delay or non-delivery. 

7.5 Your card provider may charge You for using You card. Please check the terms and conditions with Your card provider carefully and in advance of submitting Your payment details. 

7.6 If We do not have sufficient stock of Goods, We will notify You by e-mail or telephone and Your credit or debit card transaction will be cancelled or refunded. We will do this as soon as possible and by no later than 30 (thirty) days from the date of Your Order. We will not be responsible for any compensation if Goods which You order are not available for any reason. 

7.7 We will validate the names, addresses and other details supplied by You against commercially available records (including Electoral Roll data and credit reference services). We may also use third parties to do this. Information which You provide to Us may be disclosed to a registered credit reference agency which may keep a record of the information. By ordering from Us You agree to such checks. Please refer also to Our Privacy Policy. These measures are taken to protect You, to ensure Your shopping experience with Us is as secure as possible. 

7.8 If you choose to make your payment by Afterpay or Klarna, you understand and agree that we are not liable for any fees or additional costs charged to you by Afterpay and/or Klarna, and that such costs are your responsibility. 

7.9 If you attempt to make a purchase and the cart price is different to the advertised price, please contact customer care before purchasing so that we may investigate. 

8. RETURNS 

If Things Go Wrong 

8.8 Nothing in these Terms excludes, restricts or modifies any rights or remedies You may have under the New Zealand consumer law, including the consumer guarantees. 

8.9 If You believe the Goods are faulty, defective, damaged, or not as described, please stop using them and contact Us or return them to Us for assessment. If We confirm that the Goods fail to meet a consumer guarantee or are otherwise faulty, defective, damaged, or incorrectly supplied, We will provide a remedy in accordance with the New Zealand consumer law, which may include repair, replacement or refund. 

8.10 We may refuse a refund, replacement or other remedy where the problem is caused by abnormal use, misuse, failure to follow care instructions, unauthorised alteration or repair, or fair wear and tear, to the extent permitted by law. Where a faulty return is approved for return by post, We will provide a free returns label. If Goods returned as faulty are assessed and found not to be faulty, Your rights will be limited to the change of mind rights set out in clauses 8.1 to 8.7, subject always to Your rights under the New Zealand consumer law. 

8.11 If You believe Goods have a defect, You should stop using them and contact Us as soon as possible. Nothing in these Terms affects any rights or remedies You may have under the New Zealand consumer law. 

8.12 If You wish to return Goods because You believe they are faulty, defective, damaged, or not as described, You may either: 

8.12.1 Return the Goods by post using the returns process made available by Us, including any free returns label provided for approved faulty returns; or 

8.12.2 Return the Goods to any JD Sports store in New Zealand together with proof of purchase. 

8.13 We will aim to assess faulty returns and provide any approved remedy as soon as reasonably practicable. Where a refund is due, it will usually be processed to the original payment method. We may require the Goods to be inspected before determining the appropriate remedy. 

8.14 Where You return Goods by post, We recommend that You use a tracked delivery service and keep proof of lodgement, as We are not responsible for Goods lost or damaged in transit unless We have provided the return label or otherwise required the return method. 

Personalised Items 

8.15 Personalised items cannot be returned unless the personalisation is incorrect or the item is faulty, defective, damaged, or does not comply with a consumer guarantee under the New Zealand consumer law. 

9. OUR LIABILITY 

9.1 Nothing in the contract or elsewhere will exclude or limit Our liability for death or personal injury caused by Our negligence or any liability for fraudulent misrepresentation or fraud or liability which We are responsible for in relation to consumer protection rights or for any other matters which it would be illegal for Us to exclude. Your statutory rights are not affected. 

9.2 To the extent that We are liable to you in respect of breach of contract, for negligence or for any other liability in relation to the goods or this contract or otherwise, Ourtotal liability to You will be limited to three times the price of the goods which are the subject of the liability, paid by You to Us. 

9.3 Some of the items which We offer for sale are fashion items and may not be suitable for sports or other activities. You should therefore satisfy yourself that items are suitable for the type of sports activity that You wish to use them for. 

10. DELIVERY 

10.1 We aim to deliver the Goods within the indicative timescales shown on Our Website. References to a "business day" mean any day other than a Saturday, Sunday or public holiday in New Zealand. However, time is not of the essence for delivery or performance and all delivery dates specified on Our Website and in any correspondence are estimates only. This means that We will not be responsible if Goods are delivered outside those times and We will not be liable for the consequences of any delay. If We are unable to deliver the Goods within the indicated timescale, We shall use reasonable efforts to tell You this by email and give an amended delivery estimate. 

10.2 If Goods are out of stock then We will let you know by e-mail. 

10.3 If You Order more than one product, We do not guarantee that all Goods will be delivered to You in one delivery and We reserve the right to deliver in multiple consignments. 

10.4 Ownership of the Goods will only pass to You upon delivery of the Goods. The Goods will be at Your risk from the time of delivery and You should therefore take reasonable care of them. 

10.5 If the Goods or quantity which You receive are not as You ordered due to Our error then You should inform Us by telephone, email using the contact details set out below, as soon as possible after You receive the Goods and become aware of the error. We will make good any error. We ask You to contact Us in advance to arrange Your return. We will provide a free returns label to return the item(s) back to our warehouse. Any Goods which You receive in error and intend to return should not be used by You and must be returned according to the standards set out in clause 8.3. 

10.6 Goods will be delivered to the address which You provide in the Order process however delivery practices may vary depending on which carrier is delivering the Goods. You must provide a valid address for delivery. The delivery method which We use may vary depending on the nature and number of the Goods. We shall select what We think is the most appropriate delivery method for the Goods. For further information on deliveries please see  Orders & Delivery – JD Sports New Zealand   

10.7 We reserve the right to make alternative arrangements for delivery, which will depend upon the carrier We use to deliver the Goods. This may include leaving the Goods with a neighbour or in a safe place in or around Your property. 

10.8 If the Goods are not delivered on the date expected you should notify us of such non-delivery within 30 days of such failure of delivery. 

10.9 Where a delivery is misplaced or missing, We may require You to complete a Missing Parcel Declaration. 

Delivery Restrictions 

10.10 As a result of various international carrier restrictions, certain products We sell are not eligible for international delivery. This will either be detailed in the item product description, at the checkout stage when You add such items to Your basket or, in limited circumstances, We may have to cancel Your Order and issue You with a full refund. 

11. OUR RIGHTS IN THE GOODS 

All ownership rights known as intellectual property rights in the Goods including all designs, trade marks, brand names, images and logos are and shall remain Our property or those of Our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to You. 

12. GENERAL 

12.1 We will not be in any way responsible to You for a failure to sell Goods which You wish to buy or otherwise for a failure to comply with Our obligations under the Contract or any costs or liabilities which You incur as a result of any circumstances beyond Our reasonable control including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials or services or terrorist acts. 

12.2 The Contract between You and Us is binding. You may not transfer or assign Your rights or obligations to another person without Our express agreement. We may transfer or assign Our rights and obligations under the Contract or appoint third parties to assist Us in performing Our obligations at any time provided that this will not reduce Our obligations to You. 

12.3 If any clause of this Contract is found in any way to be void by a Court or other competent authority then all other clauses of the Contract will continue to apply. 

12.4 If either We or You do not at any time act on any rights which we have under this Contract then it will not affect the rights of either of us to enforce any rights at a later stage. If either of us chooses not to rely on a right which we have, it will not affect any other rights which either of us has. 

12.5 This Contract is subject to New Zealand law and both We and You agree that any dispute arising under or connected to it will be decided by the New Zealand courts. 

12.6 We may amend these Terms at any time and without notice to You.  Any change will take effect immediately after being posted on the Website and will be deemed to be accepted by any person who uses the Website. Where You have already placed an Order, the Contract will remain subject to the version of the Terms which were in place at the time at which You placed Your Order, subject to any changes expressly agreed between You and Us.   

12.7 Nothing in these Terms seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these Terms will not change any rights which the law grants to You which that law does not allow Us to change or limit. 

12.8 Any notice You send to Us will be deemed delivered as follows, depending on how You send it: 

12.8.1 on the day on which it is left if You deliver the notice by hand; or 

12.8.2 on the day on which it was posted if You post the notice as shown on proof of postage; or 

12.8.3 on the day on which it is sent correctly by email; 

and in each case it should be sent to the address or email address set out below. 

12.9 A person who is not party to this Contract shall have no right to enforce any term of it which means that only We and You have rights under it. This does not affect any right or remedy of any person which exists or is available otherwise than under that Act. 

12.10 The Contract is the entire agreement and understanding between Us in respect of its subject matter and will supersede and replace any prior agreements, understandings or arrangements whether written or verbal. We each acknowledge that in entering into the Contract neither of us has relied on any representation or promise given by the other or implied from anything said or written other than as specifically set out in the Contract or on the Website. If you are uncertain as to your rights under the Contract or want any explanation about them please write to or email our customer services department, at the address set out below. 

Email: customercare@jdsports.co.nz 

JD Sports Customer Care Department

Level 8, 77 King Street, Sydney 2000 

Phone +64 3 661 4855 

13. APP 15% OFF PROMOTION — NEW ZEALAND

13.1 This promotion entitles eligible new JD Sports New Zealand app users to receive 15% off their first purchase made through the current JD Sports app using the code APP15.

13.2 The promotion applies to full-priced items only. Selected full-priced items are excluded, including items identified as “Excluded From Promotions” or otherwise stated as ineligible at the time of purchase.

13.3 The discount code must be entered and applied at checkout before payment is completed. Discounts cannot be applied retrospectively to completed orders.

13.4 This promotion is valid exclusively on the current JD Sports New Zealand app and cannot be redeemed on the JD Sports website, in-store, or through any other sales channel.

13.5 Limit of one (1) use per customer. The offer is valid for the customer’s first eligible app purchase only and cannot be used in conjunction with any other offer, discount, promotional code, gift card discount, unless expressly stated by JD Sports.

13.6 The offer is valid from 07/07/2026 until 11:59pm NZST on 28/07/2026, unless withdrawn or amended earlier in accordance with clause 13.11. The time of purchase will be determined by the time the order is received by JD Sports’ systems.

13.7 JD Sports reserves the right to verify eligibility and refuse, cancel, or adjust any order where it reasonably suspects misuse, fraud, error, or duplicate use of the code, including where multiple accounts, email addresses, payment details, delivery addresses, or other details appear to have been used to redeem the offer more than once.

13.8 Standard delivery, returns, and refund policies apply to all orders placed using this offer. This promotion does not limit any rights customers may have under applicable New Zealand consumer laws.

13.9 By using the app and redeeming this offer, customers may provide personal information to JD Sports, including account, contact, order, device, and app usage information. JD Sports will collect, use, store, and disclose personal information in accordance with its Privacy Policy and the New Zealand Privacy Act 2020, including for the purposes of administering the promotion, processing orders, verifying eligibility, preventing fraud or misuse, providing customer support, and improving the app experience.

13.10 Customers will only receive electronic marketing communications from JD Sports where permitted by law, including where the customer has provided consent or where consent may be inferred from an existing customer relationship. Any marketing communications sent by JD Sports will identify JD Sports as the sender and include a functional unsubscribe facility.

13.11 JD Sports may amend, suspend, or withdraw this promotion where reasonably necessary due to error, technical issues, suspected fraud or misuse, operational requirements, or circumstances outside JD Sports’ reasonable control, provided that JD Sports will not do so in a way that is misleading or deceptive or that unfairly affects customers who have already made a valid eligible purchase.

13.12 JD Sports is the promoter of this promotion. The promotion is governed by the laws of New Zealand.