Our Customer Care Team are doing the best they can to assist you.
We ask that you please wait 7-10 days after you’ve received a dispatch confirmation before you enquire about your order.
Our email address is firstname.lastname@example.org
Ensure you give us your order number for a quicker resolution.
Call our customer care phone number on +64 3 661 4855.
Our Customer Care team are available Monday to Friday 10:00 am to 23:00pm. Saturday 10 am – 7 pm NZST.
Contact our dedicated Social Customer Care team on Facebook @jdsportsnewzealand. Ensure you include your order number for a quicker resolution.
We hope that you are pleased with any purchase you have made. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know.
What you can expect from us
We will make it as easy as possible for you to contact us however you’d like to do it; email, Facebook or even write to us it’s up to you.
Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name.
We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
Confidentiality and respect for your privacy.
How you can help us
Give us all the information we need to help you.
Let us know if you have any special needs.
Be polite to our staff and show them the same respect they will show you.
By giving us feedback on how well we are doing to we can improve the way we help you.
How to complain if something goes wrong
Complaint Handling and Feedback
Step 1: Contact Us
In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options.
Email us at email@example.com
JD Sports Customer Care Department
Campus Business Park
Unit C1-350 Parramatta Road
Homebush West, NSW , Australia
Step 2: Escalating your complaint
If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team by emailing; firstname.lastname@example.org
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Preferences can be adjusted in Cookie Settings. View our
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. We use Strictly Necessary cookies to make our website work. We would like to set optional cookies to give you a better user experience and to assist us in understanding how visitors use our site. Because we respect your right to privacy, optional cookies are not set unless you enable them. Click on the different category headings to find out more and change our default settings. Blocking some types of cookies may impact your experience of the site and the services we are able to offer. You can always change your preference by visiting 'Cookie Settings' at the bottom of the page.