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Help & Information

Contact Us

Our Customer Care Team are doing the best they can to assist you.

We ask that you please wait 7-10 days after you’ve received a dispatch confirmation before you enquire about your order.

By Email
Our email address is customercare@jdsports.co.nz.
Ensure you give us your order number for a quicker resolution.
By Phone
Call our customer care phone number on +64 3 661 4855.
Our Customer Care team are available Monday to Friday 10:00am to 9:00pm. Saturday 10:00am – 5:00pm NZST.

Via WhatsApp
Call or message our WhatsApp number on +64 3 661 4855.

On Facebook
Contact our dedicated Social Customer Care team on Facebook @jdsportsnewzealand. Ensure you include your order number for a quicker resolution.

FAQs

Customer Charter
- We hope that you are pleased with any purchase you have made. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know.
  
  What you can expect from us
  We will make it as easy as possible for you to contact us however you’d like to do it; email, Facebook or even write to us it’s up to you.
  Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name.
  We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
  Confidentiality and respect for your privacy.
  
  How you can help us
  Give us all the information we need to help you. Let us know if you have any special needs. Be polite to our staff and show them the same respect they will show you. By giving us feedback on how well we are doing to we can improve the way we help you.
  
  How to complain if something goes wrong
  
  Complaint Handling and Feedback
  Step 1: Contact Us
  In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
  The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
  The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
  If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
  If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options.
  
  Email us at customercare@jd-sports.co.nz
  
  By Post:
  JD Sports Customer Care Department
  Campus Business Park
  Unit C1-350 Parramatta Road
  Homebush West, NSW , Australia
  2140
  
  Step 2: Escalating your complaint
  If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team by emailing; customerchampions@jdplc.com
What are your opening hours?
- We'll answer your emails and Facebook messages from Monday to Friday between 10:00 am to 11:00 pm. Saturday 10:00 am – 6:00 pm NZST.
Careers at JD Sports
- Visit our Careers page for a list of all our vacancies. More info
Head Office Information
- Our Head Office address is:
  JD Sports Fashion Australia PTY LTD
  Level 12
  338 Pitt St
  Sydney
  NSW
  2000
  Australia
Store Opening Times
- You can find a list of store opening times on our Store Finder

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