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Christmas
- Latest
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Men
- Footwear
- New In
- JD Exclusives
- Online Only
- Sneakers & Trainers
- Classic Trainers
- Slides & Sandals
- Terrace Footwear
- Court Trainers
- Running Shoes
- Canvas
- COLLECTIONS
- adidas Originals Handball
- Air Jordan Low
- Air Jordan Mid
- Asics Quantum 360
- Nike Air Max 90
- Nike Air Max 95
- Nike Air Max LTD
- Nike Dunk High
- Nike Dunk Low
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Women
- Footwear
- New In
- JD Exclusives
- Online Only
- Sneakers & Trainers
- Classic Sneakers & Trainers
- Court Trainers
- Slides & Sandals
- Terrace Footwear
- Running Shoes
- Canvas
- COLLECTIONS
- adidas Originals Handball
- adidas Originals Samba
- Air Jordan 1 Low
- Air Jordan 1 Mid
- New Balance 530
- Nike Air Force 1
- Nike Air Max 90
- Nike Air Max 270
- Nike Dunk Low
- Nike Metcon
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Kids
- Footwear
- New In
- JD Exclusives
- Most Wanted
- Back In Stock
- Last Pairs
- Size 3.5-7 - Junior
- Size 10.5-3 - Children
- Size 0-10 - Infants
- Slides & Sandals
- BRANDS
- Nike
- adidas Originals
- adidas
- Jordan
- Asics
- Puma
- Accessories
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Collections
- NIKE
- Nike Air Force 1
- Nike Dunk
- Nike Air Max
- Nike Air Max 1
- Nike Air Max 90
- Nike Air Max 95
- Nike Air Max 97
- Nike Air Max 270
- Nike Air Max LTD
- Nike Air Max Pulse
- Nike Calm
- Nike Cortez
- Nike Blazer
- Nike Pegasus
- JORDAN BRAND
- Air Jordan 1
- Jordan Max Aura
- Jordan Jumpman Two Trey
- Jordan Legacy
- ADIDAS
- adidas Originals Ozweego
- adidas Originals NMD
- adidas Ultra Boost
- adidas Originals adilette
- adidas Originals Ayoon
- adidas Originals Gazelle
- adidas Originals Samba
- adidas Originals Stan Smith
- adidas Originals Superstar
- adidas Originals Forum
- adidas Originals Handball Spezial
- adidas Originals Jeans
- adidas Originals ZX
- ASICS
- Asics Gel Quantum
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Sports
- FOOTBALL
- Arsenal
- Chelsea
- Liverpool
- Man City
- Man United
- Newcastle United
- Tottenham
- Real Madrid
- FC Barcelona
- Paris Saint Germain
- Borussia Dortmund
- Celtic
- Juventus
- FOOTBALL BOOTS
- Men's Football Boots
- Kids' Football Boots
- Brands
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JD Blog
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NEW BALANCE: IT STARTS HERE
Whatever the motive, this New Balance drop has you covered. From the ever so comfy 878’s to the stylin’ 550’s and...
Read More
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ADIDAS ORIGINALS: BE AN ORIGINAL
adidas Originals has been changing the game since day one. It’s been 50 years since the now-iconic Trefoil first made its mark on adidas gear...
Read More
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NIKE AIR MAX 95: MAKING WAVES
JD Sports is exclusively the home of the Nike Air Max 95. Nearly 25 years on from the introduction of one of the most renowned silhouettes...
Read More
- Sale
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Help & Information
FAQ
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When is the Christmas delivery cut-off for orders?
- Christmas delivery cut-off date is Wednesday 13th December, 2023 until midnight.
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Where is my order?
- If your order has not arrived by the estimated delivery date we’re here to help.
Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.
Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.
Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.
If you still can’t find your parcel contact our Customer Service team quoting your order number.
- If your order has not arrived by the estimated delivery date we’re here to help.
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Can I cancel my order?
- We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.
- We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.
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Can I change the size/colour of the item I've ordered?
- Once an order's been placed we unable to add or change or amend any products from your order.
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Can I change the delivery address?
- Once an order's been completed we unable to change your delivery address.
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Can I track my order?
- All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 12 hours for your order information to be visible.
- All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
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Part of my order is missing?
- On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
We will refund any payment taken for items not sent.
We also ship our orders from two different locations. This means your order may be split across two separate consignments, and may not all arrive at the same time.
- On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
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How do I change my My JD App to the New Zealand version?
- iOS users:
Make sure your Internationalisation Settings are on New Zealand. You can access this by heading to your phone settings > JD App > Internationalisation > Selecting New Zealand. For a guide head to our App Promo Page On Site.
Android users:
From the side menu, select MY JD and click into "country". From the list you can then select New Zealand.
- iOS users:
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What payment methods can I use?
- You can use any of the cards listed below to pay for your order. You can also use PayPal, afterpay, Klarna and Laybuy to shop with us.
Visa, Visa Electron, Mastercard, Maestro, and PayPal.
We take security very seriously so rest assured when you enter any of your details they'll be safe with us.
- You can use any of the cards listed below to pay for your order. You can also use PayPal, afterpay, Klarna and Laybuy to shop with us.
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How do I use a promotional code?
- Most promotions apply automatically at checkout.
If you have a discount code or promotional code it has to be entered in the box which states ‘Enter Your Promo code', enter your promotion code and click the REDEEM button .
- Most promotions apply automatically at checkout.
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What is a Cookie?
- A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.
For further information on why we use cookies and how to opt out, please visit our full Cookies Information page. .
- A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.
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