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Frequently Asked Questions
Once an order's been completed we are unable to change your delivery address.
If the address is incorrect and the order hasn’t been dispatched yet, please contact our Customer Service team as soon as possible — we may be able to help by cancelling the order so you can place a new one with the correct details.
Promotions apply automatically at checkout.
If you have a discount code or promotional code it has to be entered in the box which says 'Enter code here', enter your promotion code and click the 'Apply' button.
Orders are delivered within 4-7 business days of dispatch.
We may ship from multiple locations, and we will send dispatch notification when all parcels have been sent. Parcels may come from any of our warehouses within Australia, or the UK.
A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.
For further information on why we use cookies and how to opt out, please visit our full Cookies Information page.
At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
- Yes, we will send you tracking information for your order via email. Please allow up to 12 hours from receiving this for the parcel to be trackable with our carrier.
We ship from multiple locations and your order may be split across multiple consignments and may not all arrive at the same time.
On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. We will refund any payment taken for items not sent.
If your order hasn’t arrived by the estimated delivery date, don’t worry — we’re here to help! Before reaching out to us, try the following quick checks:
1. Track your order
Click the tracking link in your dispatch email to see the latest delivery updates from the courier.
2. Check your account details
Sign in to your account and double-check that your delivery address and contact details are correct.
3. Look around your property
If you weren’t home at the time of delivery, the courier may have:
- Left your parcel in a safe place (e.g. porch, garage, garden shed)
- Delivered it to a neighbour
Still can’t find it?
Contact our Customer Service team with your order number and we’ll look into it right away.
We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.
Our carrier delivers between 7.30am and 10pm.
The courier will try to find a safe, dry place to leave your parcel.
Alternatively they'll leave a calling card with the details on how to re-arrange delivery, or depending on the courier a re-delivery attempt may be made without contact.
Once your order has been placed, we’re unable to make any changes to the items, including size, colour, or style.
If you no longer want the item, you’re welcome to return it once it arrives by following our Returns Process, and then place a new order with your preferred size or colour.
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