To minimise the risk of contracting or spreading COVID-19, all deliveries will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur, otherwise standard delivery procedures apply.
In all cases, whether the parcel is delivered to the door, or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and acknowledge delivery.
Someone will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
Orders are delivered within 4-7 business days of dispatch.
We also ship some orders from the UK. This means your order may be split across two separate consignments, and may not all arrive at the same time. Items delivered from the UK generally take 7-10 business days to arrive from dispatch.
All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 12 hours for your orders information to be visible.
Still have questions? Don't worry...We're here to help
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Preferences can be adjusted in Cookie Settings. View our
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. We use Strictly Necessary cookies to make our website work. We would like to set optional cookies to give you a better user experience and to assist us in understanding how visitors use our site. Because we respect your right to privacy, optional cookies are not set unless you enable them. Click on the different category headings to find out more and change our default settings. Blocking some types of cookies may impact your experience of the site and the services we are able to offer. You can always change your preference by visiting 'Cookie Settings' at the bottom of the page.