- Latest
-
Men
- Footwear
- New In
- JD Exclusives
- Online Only
- Most Wanted
- Back In Stock
- Last Pairs
- Sneakers & Trainers
- Classic Trainers
- Hi Tops
- Canvas & Plimsolls
- Slides & Sandals
- Running Shoes
- SPORT & JERSEYS
- Football
- Basketball
-
Women
- Footwear
- New In
- JD Exclusives
- Online Only
- Most Wanted
- Back In Stock
- Last Pairs
- Sneakers & Trainers
- Classic Sneakers & Trainers
- Running & Fitness
- Canvas & Plimsolls
- Slides & Sandals
-
Kids
- Footwear
- New In
- JD Exclusives
- Most Wanted
- Back In Stock
- Last Pairs
- Size 3.5-7 - Junior
- Size 10.5-3 - Children
- Size 0-10 - Infants
- Slides & Sandals
- BRANDS
- Nike
- adidas Originals
- adidas
- Jordan
- Asics
- Puma
- Accessories
-
Collections
- NIKE
- Nike Air Force 1
- Nike Dunk
- Nike Air Max
- Nike Air Max LTD
- Nike Air Max 90
- Nike Air Max 95
- Nike Air Max 97
- Nike Air Max 270
- Nike Air Huarache
- Nike Air Presto
- Nike Waffle One
- Nike Blazer
- ADIDAS
- adidas Originals NMD
- adidas Ultra Boost
- adidas Originals Ozweego
- adidas Originals Forum
- adidas Originals Handball Spezial
- adidas Originals Continental 80
- adidas Originals Swift Run
- adidas Originals ZX
- adidas Originals Superstar
- adidas Originals Stan Smith
- adidas Originals Gazelle
- adidas Originals adilette
-
Sports
- FOOTBALL
- Arsenal
- Chelsea
- Liverpool
- Man City
- Man United
- Newcastle United
- Tottenham
- Real Madrid
- FC Barcelona
- Paris Saint Germain
- Borussia Dortmund
- Celtic
- Juventus
- FOOTBALL BOOTS
- Men's Football Boots
- Kids' Football Boots
- Brands
-
JD Blog
-
TNF X JD “IT’S MORE THAN A JACKET”
TNF x JD’s latest campaign, “It’s More Than a Jacket” tells the story of two local hip-hop artists, DSP and Jaecy.
Read More
-
NEW TO JD: ADIDAS ORIGINALS NMD V3
Already an icon in the streets, the modern day classic has been updated to keep in line with the 3-Stripes’ forward-thinking attitude.
Read More
-
LAUNCHING: NIKE DUNK HI ‘PANDA’
JD Sports is back at it again with another Nike Dunk Hi drop! Ready to add some heat to your kick rotation? Look no further.
Read More
- Sale
-
How can we help?Find the right answer
Order & Delivery
Returns & Refunds
Product & Stock
Returns & Refunds
- If You change Your mind on a purchase, please return your goods to us within 30 days of receiving your order.
Purchases made on or after the 5th November until 24th December may be returned until the 15th January.
Online orders can be returned to our dispatch centre, or taken to one of our stores.
All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging which must also be undamaged and in its original condition.
The original packaging must also be returned in original condition and must not be marked, labelled, damaged, or taped.
Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied).
Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.
Due to health and hygiene, we do not to offer refunds on underwear, swimwear and jewellery piercing products unless faulty. We may not accept your return should the item, or its box or packaging be marked, damaged, or not returned in a saleable condition.
Please note: At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
See clause 8 of our Terms and Conditions for the full terms available here.
-
To speed up the returns process, please include a copy of your dispatch note or the Customer Return form attached with your order number. This is crucial so that our Returns Team can physically identify your parcel. Once your parcel has arrived at our warehouse, please allow our Returns team 7 business days to process your refund. You will be notified with an email informing you that the refund has been processed. You can also post your order back to our Returns Centre. Please print and complete the Returns Form available here.
The refund will be sent back via the original payment method on the order. If your payment method was made with a debit/credit card, please allow 7 business days to process. Other payment methods may take up to 2-24 hours to process, so you might not be able to see the funds in your account immediately.
Please include the completed Returns form in your return and post to the following address:
JD Sports Returns Centre
Campus Business Park
Unit C1-350 Parramatta Road
Homebush West
NSW 2140
All postal returns must be accompanied with the original order receipt, or a physical copy of your order confirmation and the Returns Form. Don’t worry, if you don’t have a printer. Currently, we are accepting hand-written forms which would require your full name, phone number, order number, item of return & reason for return. We ask that you please ensure this is clearly readable in capital block lettering.
Returns to this address must be mailed. We will not accept returns in person for this address. We recommend using a service with a tracking number to help prevent lost packages as the goods are the customer's responsibility until accepted back by us. If you had paid with PayPal, you could have the cost of your return given back to you from PayPal. Visit here for more information.
Once your order has been received by us, we will process your refund within a 7 working days and we'll send you an email to let you know once it’s complete.
You are more than welcome to return your JD Sports online orders to any of our JD stores in New Zealand. Alternatively, you can post your order back to our JD Sports Return Centre.
-
Please download our returns form here.
-
At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
-
We sincerely apologise to see there is a problem with your order. JD Sports Australia aims to send out every customer's orders correctly. However, there are times occasions where we make mistakes and understand that circumstances like this are disappointing. So that we can rectify this issue for you, we ask you to send back your item so we can process a full refund.
-
Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.
Please note that this may go into your junk/spam email folder if you have not shopped with us online before.
Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
-
As soon as your return has been received and processed by our Returns Centre team, we’ll email you to let you know.
In the unlikely event that you haven’t received an email within 10 days of returning your items. Contact our Customer Care team and we’ll help you out.
Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.
-
Pay with your PayPal account and PayPal can refund your return shipping costs if you need to send anything back – up to $45 per return and 8 returns each year.
Click here for more information.
Still need help? Don't worry...We're here to help 24/7
- Contact Us
- Call us on: +64 3 661 4855
Gift Cards

£5 - £300
The ultimate gift card is the only gift card you need. Available in over 500 stores across the country, it's the perfect gift.
Buy gift cardsOur Stores

Find your local store, view opening hours and find out where you can get free delivery to collect your order from!
Find my nearest Store- Delivery
- Returns
- Products and Stock
- Size Guides
- Find a Store
- Afterpay
- LayBuy
Shopping with JD
- FAQs
- Contact Us
Customer Care
- JD Sports Fashion Plc
Corporate





When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. We use Strictly Necessary cookies to make our website work. We would like to set optional cookies to give you a better user experience and to assist us in understanding how visitors use our site. Because we respect your right to privacy, optional cookies are not set unless you enable them. Click on the different category headings to find out more and change our default settings. Blocking some types of cookies may impact your experience of the site and the services we are able to offer. You can always change your preference by visiting 'Cookie Settings' at the bottom of the page.
Join the conversation