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Returns & Refunds

What is your Returns Policy?
  • If You change Your mind on a purchase, please return your goods to us within 30 days of receiving your order.

    Purchases made on or after Sunday, 5th November 2023 up until Sunday, 14th January 2024.

    Online orders can be returned to our dispatch centre, or taken to one of our stores.

    All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging which must also be undamaged and in its original condition.

    The original packaging must also be returned in original condition and must not be marked, labelled, damaged, or taped.

    Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied).

    Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.

    Due to health and hygiene, we do not to offer refunds on underwear, swimwear and jewellery piercing products unless faulty. We may not accept your return should the item, or its box or packaging be marked, damaged, or not returned in a saleable condition.

    Please note: At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.

    We understand you might need a little more time over the festive period to return items. You can return items purchased from Sunday, 5th November up until Sunday, 14th January 2024.

    See clause 8 of our Terms and Conditions for the full terms available here.

Extended Christmas Returns
    We understand you might need a little more time over the festive period to return items. You can return items purchased from Sunday, 5th November up until Sunday, 14th January 2024.

How do I return something to you?
  • To speed up the returns process, please include a copy of your dispatch note or the Customer Return form attached with your order number. This is crucial so that our Returns Team can physically identify your parcel. Once your parcel has arrived at our warehouse, please allow our Returns team 7 business days to process your refund. You will be notified with an email informing you that the refund has been processed. You can also post your order back to our Returns Centre. Please print and complete the Returns Form available here.

    The refund will be sent back via the original payment method on the order. If your payment method was made with a debit/credit card, please allow 7 business days to process. Other payment methods may take up to 2-24 hours to process, so you might not be able to see the funds in your account immediately.

    Please include the completed Returns form in your return and post to the following address:

    JD Sports Returns Centre
    25 Timberly Road
    Māngere
    Auckland, 2022

    All postal returns must be accompanied with the original order receipt, or a physical copy of your order confirmation and the Returns Form. Don’t worry, if you don’t have a printer. Currently, we are accepting hand-written forms which would require your full name, phone number, order number, item of return & reason for return. We ask that you please ensure this is clearly readable in capital block lettering.

    Returns to this address must be mailed. We will not accept returns in person for this address. We recommend using a service with a tracking number to help prevent lost packages as the goods are the customer's responsibility until accepted back by us. If you had paid with PayPal, you could have the cost of your return given back to you from PayPal. Visit here for more information.

    Once your order has been received by us, we will process your refund within a 7 working days and we'll send you an email to let you know once it’s complete.

    You are more than welcome to return your JD Sports online orders to any of our JD stores in New Zealand. Alternatively, you can post your order back to our JD Sports Return Centre.

Returns Form?
  • Please download our returns form here.
Can I exchange my item?
  • At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.

Wrong Item or Faulty Item?
  • We sincerely apologise to see there is a problem with your order. JD Sports Australia aims to send out every customer's orders correctly. However, there are times occasions where we make mistakes and understand that circumstances like this are disappointing. So that we can rectify this issue for you, we ask you to send back your item so we can process a full refund.

How will I know if you have successfully received my order?
  • Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.

    Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

    Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
How long will it take to process my return?
  • As soon as your return has been received and processed by our Returns Centre team, we’ll email you to let you know.

    In the unlikely event that you haven’t received an email within 10 days of returning your items. Contact our Customer Care team and we’ll help you out.

    Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.

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