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FREE DELIVERY ON ORDERS OVER $150
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Returns and Refunds
At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
In the unlikely event that you haven't received an email within 10 days of your item/s being delivered to our returns centre, contact our Customer Care team and we will help you out.
Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.
Free Returns in store
You can easily return your order in store for free! Simply take the items you want to return to one of our stores, with proof of purchase. Find a store Note: If you purchased using an in-store kiosk, return your order to the same JD Store for a refund. This will need to be made to the original payment type.
You can also return to us by post up to 30 days after your item is delivered.
1. Simply fill out our returns form found here and enclose it with the items. If you do not have access to a printer, insert a piece of paper with your return details.
2. Mail your return to:
Note: Returns to this address must be posted by courier. We will not accept returns in person. We recommend using a service with a tracking number to help prevent lost packages as the goods are the customer's responsibility until accepted back by us.
3. Once we receive your return, we will send you a confirmation email.
4. Please allow up to 10 business days for your refund to be processed.
Free Returns in store
You can easily return your order in store for free! Simply take the items you want to return to one of our stores, with proof of purchase. Find a store Note: If you purchased using an in-store kiosk, return your order to the same JD Store for a refund. This will need to be made to the original payment type.
You can also return to us by post up to 30 days after your item is delivered.
1. Simply fill out our returns form found here and enclose it with the items. If you do not have access to a printer, insert a piece of paper with your return details.
JD Sports Returns Centre 25 Timberly Road Māngere Auckland, 2022
Note: Returns to this address must be posted by courier. We will not accept returns in person. We recommend using a service with a tracking number to help prevent lost packages as the goods are the customer's responsibility until accepted back by us.
The item must be returned in its original condition including its original packaging and must not be marked, labelled, damaged, or taped.
3. Once we receive your return, we will send you a confirmation email.
4. Please allow up to 10 business days for your refund to be processed.
See clause 8 of our Terms and Conditions for the full terms available here.
Please get in touch with our customer service team if there are any issues with your order.
Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.
Please note that this may go into your junk/spam email folder if you have not shopped with us online before.
Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
1. Simply fill out our returns form found here and enclose it with the items. If you do not have access to a printer, insert a piece of paper with your return details.
Orders placed using the in-store kiosks are treated as regular in-store purchases and follow our standard in-store returns policy.
To return your kiosk order:
- Visit any JD Sports store and bring your original receipt to receive a refund.
- Refunds will be processed back to your original payment method.
Don't know where your nearest JD store is? Check out our Store Finder.
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