- Latest
-
Men
- Footwear
- New In
- JD Exclusives
- Online Only
- Sneakers & Trainers
- Classic Trainers
- Slides & Sandals
- Terrace Footwear
- Court Trainers
- Running Shoes
- Canvas
- COLLECTIONS
- adidas Originals Handball
- Air Jordan 1
- Asics Quantum 360
- Nike Air Force 1
- Nike Air Max 90
- Nike Air Max 95
- Nike Air Max LTD
- Nike Dunk
-
-
Women
- Footwear
- New In
- JD Exclusives
- Online Only
- Sneakers & Trainers
- Classic Sneakers & Trainers
- Court Trainers
- Slides & Sandals
- Terrace Footwear
- Running Shoes
- Canvas
- COLLECTIONS
- adidas Originals Handball
- adidas Originals Samba
- Air Jordan 1
- New Balance 530
- Nike Air Force 1
- Nike Air Max 90
- Nike Air Max 270
- Nike Dunk
- Nike Metcon
-
-
Kids
- Footwear
- New In
- JD Exclusives
- Most Wanted
- Back In Stock
- Last Pairs
- Size 3.5-7 - Junior
- Size 10.5-3 - Children
- Size 0-10 - Infants
- Slides & Sandals
- BRANDS
- Nike
- adidas
- Jordan
- Asics
- Crocs
- Puma
- Accessories
-
Collections
- NIKE
- Nike Air Force 1
- Nike Dunk
- Nike Air Max
- Nike Air Max 1
- Nike Air Max 90
- Nike Air Max 95
- Nike Air Max 97
- Nike Air Max 270
- Nike Air Max 2013
- Nike Air Max Pulse
- Nike Air Max Vapormax
- Nike Cortez
- Nike React
- Nike Pegasus
- Nike Metcon
- Nike Calm Slide
- Nike Vomero
- Nike P-6000
- Nike V2K Run
- Nike Killshot
- Nike Blazer
- JORDAN BRAND
- Air Jordan 1
- Jordan Max Aura
- Jordan Legacy
- Jordan MVP
- Jordan Stadium
- ADIDAS
- adidas Originals Samba
- adidas Originals Handball Spezial
- adidas Originals Gazelle
- adidas Originals Superstar
- adidas Originals Ozweego
- adidas Originals Stan Smith
- adidas Ultra Boost
- adidas Originals Adilette
- adidas Originals Ayoon
- adidas Originals Dropstep
- adidas Originals ZX
- ASICS
- Asics Gel Quantum
- Converse
- Converse Chuck 70
- Converse All Star
- Converse Star Player
-
Sports
- FOOTBALL
- Arsenal
- Chelsea
- Liverpool
- Man City
- Man United
- Newcastle United
- Tottenham
- Real Madrid
- FC Barcelona
- Paris Saint Germain
- Borussia Dortmund
- Celtic
- Juventus
- FOOTBALL BOOTS
- Men's Football Boots
- Kids' Football Boots
- Brands
-
JD Blog
-
MARKS OF: JORDAN 2024 COLLECTION
From 1v1 to a full court press, JD Sports has got new season styles from Jordan to kit out the whole fam!
Read More
-
MOVE BIG IN '24
New year, new you. Nah, scratch that! At a time when the masses choose to switch it up, we’re giving ratings to those who also Move Big while keeping the same vibes.
Read More
-
LAUNCHING: AIR JORDAN ||| 'MIDNIGHT NAVY' FULL FAMILY
The latest Air Jordan III continues the brand’s navy ties with its all-white upper, signature grey elephant print with black details...
Read More
- Sale
-
How can we help?Find the right answer
Order & Delivery
Returns & Refunds
Product & Stock
Returns & Refunds
- If You change Your mind on a purchase, please return your goods to us within 30 days of receiving your order.
Online orders can be returned to our dispatch centre, or taken to one of our stores.
All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging which must also be undamaged and in its original condition.
The original packaging must also be returned in original condition and must not be marked, labelled, damaged, or taped.
Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied).
Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.
Due to health and hygiene, we do not to offer refunds on underwear, swimwear and jewellery piercing products unless faulty. We may not accept your return should the item, or its box or packaging be marked, damaged, or not returned in a saleable condition.
Please note: At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
See clause 8 of our Terms and Conditions for the full terms available here.
-
To speed up the returns process, please include a copy of your dispatch note or the Customer Return form attached with your order number. This is crucial so that our Returns Team can physically identify your parcel. Once your parcel has arrived at our warehouse, please allow our Returns team 7 business days to process your refund. You will be notified with an email informing you that the refund has been processed. You can also post your order back to our Returns Centre. Please print and complete the Returns Form available here.
The refund will be sent back via the original payment method on the order. If your payment method was made with a debit/credit card, please allow 7 business days to process. Other payment methods may take up to 2-24 hours to process, so you might not be able to see the funds in your account immediately.
Please include the completed Returns form in your return and post to the following address:
JD Sports Returns Centre
25 Timberly Road
Māngere
Auckland, 2022
All postal returns must be accompanied with the original order receipt, or a physical copy of your order confirmation and the Returns Form. Don’t worry, if you don’t have a printer. Currently, we are accepting hand-written forms which would require your full name, phone number, order number, item of return & reason for return. We ask that you please ensure this is clearly readable in capital block lettering.
Returns to this address must be mailed. We will not accept returns in person for this address. We recommend using a service with a tracking number to help prevent lost packages as the goods are the customer's responsibility until accepted back by us. If you had paid with PayPal, you could have the cost of your return given back to you from PayPal. Visit here for more information.
Once your order has been received by us, we will process your refund within a 7 working days and we'll send you an email to let you know once it’s complete.
You are more than welcome to return your JD Sports online orders to any of our JD stores in New Zealand. Alternatively, you can post your order back to our JD Sports Return Centre.
-
Please download our returns form here.
-
At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
-
We sincerely apologise to see there is a problem with your order. JD Sports Australia aims to send out every customer's orders correctly. However, there are times occasions where we make mistakes and understand that circumstances like this are disappointing. So that we can rectify this issue for you, we ask you to send back your item so we can process a full refund.
-
Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.
Please note that this may go into your junk/spam email folder if you have not shopped with us online before.
Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
-
As soon as your return has been received and processed by our Returns Centre team, we’ll email you to let you know.
In the unlikely event that you haven’t received an email within 10 days of returning your items. Contact our Customer Care team and we’ll help you out.
Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.
Still need help? Don't worry...We're here to help 24/7
- Contact Us
- Call us on: +64 3 661 4855
Gift Cards
£5 - £300
The ultimate gift card is the only gift card you need. Available in over 500 stores across the country, it's the perfect gift.
Buy gift cardsOur Stores
Find your local store, view opening hours and find out where you can get free delivery to collect your order from!
Find my nearest Store- Size Guides
- Find a Store
Shopping with JD
- FAQs
- Delivery
- Track My Order
- Returns
- Products and Stock
- Contact Us
Customer Care
- Careers
- JD Sports Fashion Plc
Corporate
Visit our corporate website at www.jdplc.com Copyright © 2024 JD Sports All rights reserved.
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. We use Strictly Necessary cookies to make our website work. We would like to set optional cookies to give you a better user experience and to assist us in understanding how visitors use our site. Because we respect your right to privacy, optional cookies are not set unless you enable them. Click on the different category headings to find out more and change our default settings. Blocking some types of cookies may impact your experience of the site and the services we are able to offer. You can always change your preference by visiting 'Cookie Settings' at the bottom of the page.
Join the conversation